In 2009, Volkswagen employees throughout the Group submitted a total of 326,343 improvement proposals. 243,119 of these suggestions were implemented, thereby helping to drive up the quality of our products and the efficiency of our processes. Implementing the ideas reduced costs in the Group by a total of €364.1 million. Bonuses worth some €27 million were awarded to staff whose ideas were implemented in acknowledgement of their creativity and active involvement.
Opinion survey – a success factor
Volkswagen conducted its second employee opinion survey across the entire Group in 2009. Over 250,000 employees in Europe, Asia and the Americas took part in this survey, bringing the participation rate up to a substantial 86% from 78% the year before.
Repeating the survey once a year will provide precise data on employee satisfaction and show where improvements were made and where corrective action is still needed.
One key aspect of this “opinion survey” is the use of the results as a basis for discussion between employees and their supervisor and as a tool for subsequently initiating changes in the organization of work. The opinion survey provides an important incentive to make improvements within the organization and helps increase Volkswagen’s attractiveness as an employer.